Q: What services are included in my lease?
A: You can choose to have a finance-only Novated Lease, which means you package only the lease payments; or you can choose a fully maintained Novated Lease which also includes insurances, fuel, servicing, registration, tyres, car washing and roadside assist.
Q: How do I pay for car expenses like fuel and tyres?
A: When your lease is being created, your Novated Lease Consultant will estimate the annual vehicle running costs based on your predicted mileage. Individual budgets are then created for fuel, tyres, servicing and maintenance; even car washing and roadside assist. Eziway then deducts one payment per pay cycle and distributes funds into each budget account. With a fully maintained Novated Lease you are provided with a payment card to access these budgeted funds at the point of sale.
Q: How do I claim expenses?
A: With a fully maintained Novated Lease you are provided with a payment card to pay for fuel, servicing, tyres and car washing. The card provider (Motorpass) invoices us monthly and we pay this using money deducted from your pay each fortnight. For expenses not paid by the card—insurance and registration—you lodge a claim online or via our App, and we will reimburse you the costs in the next pay cycle.
Q: What happens if I spend more than budgeted?
A: We constantly monitor your expenditure against budgeted running costs. If you start to spend more than originally budgeted, we will work with you to adjust your fortnightly deductions accordingly to cater for the increase.
Q: What happens if I spend less than budgeted?
A: We constantly monitor your expenditure against budgeted running costs. If kilometres driven are lower than predicted and you start accruing money in a budget account, we will work with you to adjust your fortnightly deductions to cater for the decrease.
How do I get my car serviced?
Maintenance and servicing costs are budgeted for as part of a Fully-Maintained Lease. In most cases, two services a year – based on time or mileage – are scheduled throughout the least term.
An Eziway Novated Lease puts the choice in your hands and lets you take advantage of any store discounts or specials on offer, whether it’s from your local tyre supplier or one of the larger retailers. Simply pay for the tyres upfront and make a claim with Eziway* for reimbursement from your budget, or use your Motorpass Card**.
Note: additional services carried out between scheduled services are not included in your budget. For maintenance work outside of your standard budget, please call us on 1800 932 394 to discuss.
*Submitting claims are simple with the MyEziway app.
**Motorpass is accepted at over 6000 locations, with access to partner benefits. Check with your retailer.
What do I do if I need to replace tyres?
An Eziway Novated Lease puts the choice in your hands and lets you take advantage of any store discounts or specials on offer, whether it’s from your local tyre supplier or one of the larger retailers. Simply pay for the tyres upfront and make a claim with Eziway* for reimbursement from your budget, or use your Motorpass Card**.
*Submitting claims are simple with the MyEziway pp.
**Motorpass is accepted at over 6000 locations, with access to partner benefits. Check with your retailer.
Where can I go to access all my account details?
You can access all your salary packaging information 24/7 via the MyEziway app or online on our secure employee portal.
Once logged in, you can check your transactions, change your details and make a claim when and where you want. It’s the convenient way for you to manage your salary packaging account. If you haven’t already registered, go to eziway.net.au, click on the “Register” button and follow the prompts. If you’ve registered but can’t remember your password, just click on the “Forgot your password?” button to arrange for your password to be sent to you.
What happens if I am involved in an accident?
Driving can incur some risks and there is always a potential to be involved in an accident. As such, this is something that we factor into your novated leasing arrangement.
If there is damage to your vehicle that needs fixing, you can opt to have the repairs organised through your insurance provider or, if the cost is less, with a repair centre. The cost of the repairs or the excess incurred is fully reimbursable through your lease.
If your vehicle is deemed a write-off with the insurer, your insurer will either replace the vehicle (subject to T&C) or pay your financier the market value of the vehicle. It is important to understand that dependent on the time that you write-off the vehicle, the outstanding finance may be higher than the current market-value of the car. As such, GAP Cover is an insurance product that can cover that difference.
If you have been involved in an accident on a current novated lease vehicle, we would recommend that you call us on 1800 932 394 to discuss your options.